DES Service Manager – Greater Sydney

About Breakthru 💜

Breakthru is part of the Royal Rehab Group, a leading provider of disability, rehabilitation services, training and Employment Services.  We are a dynamic, innovative organisation committed to empowering people to create their own futures. Through the provision of high quality person-centred supports, we enable thousands of people every year to access the supports required for mental health, employment, disability & training needs.  Working with us, you will be supporting our clients to achieve their goals and aspirations with the aim of achieving sustainable employment.

We know diversity makes Breakthru a great place to work and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTIQA+, people with a disability and people from culturally diverse backgrounds.

About the role

Based in Greater Sydney, overseeing 5 sites across (Bankstown, Campsie, Maroubra, Parramatta and Hornsby) you will be responsible for leading our Disability Employment Services (DES) Employment Services team to ensure our clients achieve their goals and our business objectives are exceeded. In this role, you will be responsible for the identification of opportunities for business growth, new customers & markets.

To achieve this you will:

• Understand & improve the client experience
• Have direct supervision and support of 10 staff
• Oversee approximately 290 active and pending clients across the Employment Assistance (EA), Post Placement Support (PPS) and Ongoing Support (OGS) phases
• Effectively develop, promote & nurture an enterprising workforce
• Demonstrate effective decision making, analysis of sales & client data
• Build & maintain relationships with various agencies, referral sources & partners
• Meet the required margin & revenue KPIs.

About you...

Our ideal candidate 🧒 will demonstrate: 

• Experience working in Disability Employment Services (DES)
• Strong financial acumen incorporating budget and P&L responsibility
• Exceptional people leadership skills and the ability to lead a cohesive, performance focused team
• Have previous recruiting experience
• Strong communication, negotiation and influencing skills
• The drive to achieve or exceed your targets & KPI's
• Ability to manage multiple customer management systems
• Drivers Licence
• Criminal record check (essential or willing to obtain)
• Working with children’s check (essential or willing to obtain)
• NDIS Workers screening clearance (essential or willing to obtain)

What we offer...

💰 Salary Packaging: Up to $15,900 salary packaging per FBT year (potential $5,206 in tax savings)

🌴5 extra leave days: Access to an additional 5 individual leave days

🚀Career growth: Genuine career opportunities

⚖️Work life balance: Flexible work arrangements

👨‍💼Leadership: Supportive and experienced leadership team

🤝 Culture: Friendly and close-knit team environment

What’s next…

If this sounds like the perfect role for you, address the essential criteria in your cover letter and 🔥 CLICK HERE TO APPLY NOW to start your journey with us!  For more information on Breakthru, visit our website www.Breakthru.org.au

Please note: The successful applicant will be required to undergo pre-employment checks including but not limited to a NDIS Worker Screen Clearance, current criminal record check, working with children check, employment history and referee checks. Vaccination against infectious diseases is strongly encouraged. A career with Breakthru is an opportunity to collaborate, grow and make a difference with an iconic organisation recognised as a leader in rehabilitation and disability support.

We do not provide sponsorship and no agencies please.