Supplier Terms

Royal Rehab is dedicated to promoting ethical, socially responsible, and transparent business practices throughout our supply chain. 

As a responsible not for profit healthcare and disability group, we believe it is important to not only meet, but exceed the expectations of our stakeholders regarding ethical behaviour.

That’s why we have established this Code of Conduct, which outlines the standards and expectations we have for our suppliers.

To uphold Royal Rehab’s reputation for ethical and transparent business practices and foster a sustainable future, we expect all our suppliers to share our commitment to conducting business with integrity and transparency.

This includes, but is not limited to:

  • Respecting the rights of your employees, protecting the environment, and conducting business in a manner that complies with all relevant laws and regulations.
  • Adopting and implementing appropriate measures to prevent corruption, including bribery, and to maintain accurate financial records and transactions.
  • Respecting the privacy of personal information and intellectual property rights.
  • Providing safe and healthy working conditions for their employees, and to ensure that they are treated with dignity and respect. This includes following all relevant labour laws, providing fair compensation and benefits, and promoting diversity and equality in the workplace.

Requirements and Guidelines

Pursuant to the Modern Slavery Act 2018, Royal Rehab is committed to proactively identifying and addressing Modern Slavery risks in our operations and supply chain and as such, we have prepared this Supplier Code of Conduct (Code).

Royal Rehab is committed to the lawful and socially responsible engagement of human labour, and we require the same standards of our suppliers.

Royal Rehab cares about how our suppliers manage their operation and supplier relationships. This includes those that are contracted, or those that are subcontracted to work with Royal Rehab. This applies to the whole of Royal Rehab Group.

Royal Rehab considers its suppliers as partners and are integral to our business.

Royal Rehab strives to develop strong relationships with suppliers who deliver high quality products and services and who strive to exceed the minimum requirements that are expected from them.

Our supplier code with regards to the 2018 Modern Slavery act requires that:

  • Our suppliers must take reasonable steps to identify, assess and address risks of Modern Slavery practices in the operations and supply chains used in the provision of the Goods and/or Services.
  • If at any time the Supplier becomes aware of Modern Slavery practices in the operations and supply chains used in the performance of the contract or partnership, the supplier must as soon as reasonably practicable:
  • Take all reasonable action to address or remove these practices, including where relevant by addressing any practices of other entities in its supply chains.
  • Notify Royal Rehab of the discovery and outcome of the suppliers’ actions.

Royal Rehab requires all suppliers and partners to comply with the following minimum requirements:

  • Comply with all relevant and applicable laws and regulations of government authorities in all countries / states or territories where they operate.
  • Maintain and comply with all applicable registrations, permits and licences including accepted industry standards and practices.
  • Not engage in or endorse for any reason corruption, bribery, and other prohibited practices
  • Uphold fundamental human rights in all business undertakings.
  • Conduct business in an ethical, fair, transparent, and professional manner.
  • Not offer Royal Rehab employee’s gifts or entertainment for the purpose or perceived purpose of gaining improper advantage or preferential treatment.
  • Declare any conflicts of interest that may affect commercial arrangements between the supplier and Royal Rehab.
  • Protect and prevent the release of commercial-in-confidence information.
  • Provide a safe working environment and to take all appropriate steps to prevent accidents and injury to health. Ensure all employees are treated in accordance with the employment law.
  • Comply with all applicable policies and procedures of Royal Rehab and any facilities operated by Royal Rehab.
  • Ensure suppliers employees are educated and resourced to understand their obligations and responsibilities under the law.
  • Royal Rehab’s rights and intellectual property rights are respected and maintained.
  • Not knowingly work with third parties who engage in modern slavery practices
  • Respond to requests in a timely manner including but not limited to interviews, visits, or audits.

If a supplier is unable to demonstrate compliance with the Royal Rehab code of conduct or fails to meet the minimum requirements expected of them, Royal Rehab reserves the right to pursue appropriate action including remediation of termination of the business relationship with the supplier.

  • Workers – All employees including permanent, part –time, contract and temporary workers engaged by Royal Rehab’s suppliers, supply chain and sub-contractors.
  • Suppliers – All businesses that are involved in the supply of goods and services to Royal Rehab
  • Royal Rehab – All organisations who form part of the Royal Rehab group, including breakthru, Sargood, Disability Services, Allied Health, Royal Rehab Ryde, Royal Rehab Private Ryde and Petersham.

Reportable Conduct

Should our suppliers or people working within our supply chain become aware of misconduct, or illegal activities or fraudulent practices, please notify Royal Rehab confidentially by contacting: Brigid Kerley, Executive Manager, Quality, Safety and Risk 02 9808 3222