Royal Rehab including the services we manage is committed to protecting the personal information we collect. We recognise that your privacy is important and, bound by National Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act), consider protection of your confidential information paramount and will not disclose information except as authorised by the entity providing it, by legal obligation or as contemplated by this policy. We may vary this policy from time to time.
This policy was last updated on 01 August 2019.
By engaging with us, you consent to the provision, use and disclosure of your personal information where required to assist with the delivery of our products and services. Your personal information may be used and disclosed for one or more of the following reasons:
- Confirm your identity;
- Respond to your queries or complaints appropriately;
- Process and coordinate guest bookings;
- Process Club Sargood memberships;
- Process and receipt monetary and in-kind donations;
- Direct mail and marketing to inform you about wellness events and promotions where you have opted-in to receive such communications or there is implied consent;
- Provide relevant and efficient feedback where requested or required; and
- Facilitate the internal business operations including fulfilling legal obligations.
Failure to provide your personal information in full, including your complete and accurate details where required, may affect our ability to deliver our products and services safely and effectively, and tailored to your specific needs and requirements.
In order to efficiently and effectively deliver our products and services your personal information may be disclosed to one or more of the following third parties:
- Internal program, clinical and care staff to cater to and tailor for your requirements, including room preferences, care and equipment needs, sport and recreation activities, and health and wellness services requested for your stay;
- External providers or services who have partnered with Us to deliver specialist courses and workshops to support their preparation and enable the safe and sufficiently resourced deliver of their course/workshop;
Other external suppliers and providers who provide operational support to us where relevant and appropriate to you and your stay; and
- Other internal and external parties where information is required by law.
Additionally, your non-sensitive information may be disclosed from time to time to third parties including local organisations and overseas organisations in the United States who are involved in the administrative process of marketing. These agencies do not sell or use your personally identifiable information for secondary purposes.
Upon providing us with your personal information, you will usually receive the option to opt in to receiving direct marketing communications from us.
This option is provided to you in our various information collection channels.
Further direct marketing and communication may include information regarding wellness available through services, courses, promotions and events we provide.
You can change your mind about your direct marketing and communications preferences and can opt out at any time. All direct marketing and promotional communications include an unsubscribe option and we recognise that it is your responsibility to notify us if you no longer wish to receive our communications either by following the instructions at the unsubscribe link contained in our communications or via email to DL-Marketing@royalrehab.com.au.
You may also be contacted by us regarding media, marketing and promotional opportunities.
Where authorised by you and/or a carer/parent/legal guardian, we may acquire your story, feedback, testimonials, photographs and/or video footage featuring you and/or your family for marketing and promotional use.
In the case of media use, we will seek your express permission prior to use of your personal information and/or visual content containing you and your likeness by asking you to complete and sign a Media Consent form.
The Royal Rehab Group will endeavour to ensure all held information is accurate and up to date.
It is your responsibility to contact us should any personal information previously provided become incorrect or incomplete via email to DL-Marketing@royalrehab.com.au.
Access may be denied if we are bound by a legal obligation or if the National Privacy Principles are contravened.
Permission has been sought by the person in our images or their legal guardians on our websites and should not be downloaded or used in any way by a third party without consent and against the wishes of carers and families.
Should you wish to obtain permission to use an image please contact us via DL-Marketing@royalrehab.com.au.
You may provide a link to the Royal Rehab Group websites from a third party website (Your Link), subject to the following conditions:
- You must notify us of Your Link and provide any further details that we request;
- You must clearly identify Your Link on the relevant website as a link to the Website of ‘Online Inclusion;
- You must regularly check Your Link to ensure that it remains current;
- You must not provide Your Link in a manner that in any way disparages or may adversely affect Our reputation; and
- You must not use Your Link for Your own commercial or fundraising purposes.
We reserve the right to cancel our consent to Your Link at any time and, if we request, you must immediately remove Your Link to the Website.
You agree to use the Royal Rehab Group websites in accordance with these terms and conditions of use and applicable law. You may be held personally liable for any unlawful use of this website.
Like most websites, the plugins used on the websites may use small text files called cookies. This note provides information on what cookies are. If you wish to restrict or block cookies you can set your internet browser to do so. Further information on doing so is available at www.aboutcookies.org.
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit or to another website that recognises that cookie. Cookies are widely used because they allow a website to recognise a user’s device and therefore allow enhanced functionality.
to compile statistical data on the use of our website and its functioning, so that we can monitor and improve it;
to facilitate users’ ability to navigate through our website, including to allow registered users to access secure parts of our website; and
to allow us to share our web pages via social media platforms.
If you do not wish to receive cookies you can set your web browser to restrict or block them. All modern browsers allow you to change your cookie settings, typically in the ‘options’ or ‘preferences’ menu of your browser.
In order to understand these settings, the following link may be helpful: www.aboutcookies.org.
If you disable cookies you will not be able to use all the interactive features of our website.
We take all privacy matters seriously. If you have any questions or concerns, or if you want to update, delete or change any personal information We hold, please contact Us via DL-Marketing@royalrehab.com.au
We will endeavour to address any concerns directly, appropriately and in a private and timely manner.
If you are not satisfied with how your complaint is managed, you may refer the matter to the Australian Information Commissioner via www.oaic.gov.au.