February 1, 2024
Remote, Australia
Job Type


  • Salary Packaging: Up to $15,900 salary packaging per FBT year (potential $5,206 in tax savings)
  • Benefits: Fitness Passport & HCF Private Health Insurance discounts
  • Extra Leave: 4 weeks annual leave + additional 5 days leave
  • Career growth: Genuine career opportunities
  • Work life balance: Flexible work arrangements
  • Salary: Competitive remuneration
  • Culture: Friendly and close-knit team environment
  • Location: Remote - 9am to 5pm



About us...  

Breakthru is part of the Royal Rehab Group, a leading provider of disability and rehabilitation services.  We are a dynamic, innovative organisation committed to empowering people to create their own futures. Through the provision of high quality person-centered supports, we enable thousands of people every year to access the supports required for mental health, employment, disability & training needs.

Working with us, you will be supporting our customers to achieve their goals and aspirations with the aim of achieving sustainable employment.

We know diversity makes Breakthru a great place to work and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTIQA+, people with a disability and people from culturally diverse backgrounds.


About the opportunity

As an Engagement Officer, you will be the first point of contact for new and potential customers wishing to access Breakthru services. You will provide advice regarding service options and work closely with customers and their families to understand their requirements, expectations, and aspirations. The key focus of this role is to secure customer engagement and lead the development of service agreements to ensure a streamlined onboarding process.

This includes:

  • Monitoring new enquiries via phone, email and online systems/applications
  • Actively responding to new customer enquiries
  • Processing of relevant referrals and NDIS Request for Service
  • Liaise with operational teams regarding service capacity and availability
  • Ensure an understanding of all Breakthru and legislative policies and procedures
  • Participate in promotional campaigns to increase customer acquisition
  • Meet customer acquisition targets
  • Actively promote Breakthru’s service offerings
  • Demonstrating thorough and timely recording of customer interactions
  • Any other duties as directed by your Leader or the Leadership team


About you

You are passionate, driven to succeed and thrive on customer service, building relationships both internally and externally. Your ability to manage multiple priorities while continuing to provide strong customer service will be the key to your success in this role. With highly developed interpersonal skills and the ability to maintain strong relationships, your commitment to customers and their families will support the continued customer acquisition and growth of the business.

You will also be able to clearly articulate and demonstrate:

  • Strong knowledge of NDIS & funding flexibility
  • Sales background & commitment to excellent customer service
  • Knowledge of relevant local service providers (desirable)
  • Ability to advocate on behalf of our customers
  • Proactive approach to achieving targets
  • Strong administrative requirements & process driven role
  • Drivers license (essential)
  • Working with Children check (essential or willing to obtain)
  • Criminal record check (essential or willing to obtain)
  • NDIS Workers Screen Clearance (essential or willing to obtain)
  • Willingness to travel and use of own vehicle (km will be reimbursed)
  • COVID-19 Vaccination Certificate or provide a medical exemption evidenced by an authorised medical practitioner


 What we offer...

  • Salary Packaging: Up to $15,900 salary packaging per FBT year (potential $5,206 in tax savings)
  • Benefits: Fitness Passport & HCF Private Health Insurance discounts
  • 5 extra leave days: Access to an additional 5 individual leave days
  • Career growth: Genuine career opportunities
  • QLeave: Access to portable long service leave for eligible candidates
  • Work life balance: Flexible work arrangements
  • Salary: Competitive remuneration
  • Leadership: Supportive and experienced leadership team
  • Culture: Friendly and close-knit team environment


What’s next…

If this sounds like the perfect role for you, address the essential criteria in your cover letter and CLICK HERE TO APPLY NOW to start your journey with us!

Please note: The successful applicant will be required to undergo pre-employment checks including but not limited to a NDIS Worker Screen Clearance, current criminal record check (no older than 3 months), working with children check, employment history and referee checks.

A career with Breakthru is an opportunity to collaborate, grow and make a difference with an iconic organisation recognised as a leader in rehabilitation and disability support.


*All final applicants for this position will be requested to provide evidence of their COVID-19 vaccination immunisation record or medical exemption certificate as part of the recruitment process*

We do not provide sponsorship and no agencies please.

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